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Telephone Preference Service (TPS)


The Telephone Preference Service (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered on the TPS.

The original legislation was introduced in May 1999. It has subsequently been updated and now the relevant legislation is The Privacy and Electronic (EC Directive) Regulations 2003.

The term individual includes consumers at their residential address, sole traders and, except in Scotland, partnerships. Once a number has been registered with the TPS it will become effective in 28 days.

Unsolicited sales and marketing voice recorded messages and calls made to mobile phones are also covered by the TPS.

For more information about the Telephone Preference Service (TPS) click here or use the contact details at the bottom of this page.

When Purchasing or Renting Mailing Lists, Remember...


Many of the people who register their preferences with TPS have suffered a bereavement, and they simply want to stop future commercial telephone calls from being made to the deceased.

Unwanted, Marketing telephone calls are not welcome in anyone's home. If consumers are not interested in receiving them, the TPS will update their records for Direct Marketing companies to see and adjust their lists as requested.

It is recommended that any mailing lists that you purchase/rent are cleaned via the TPS file. Failure to do so could result in a fine and/or adverse publicity.

As responsible professionals, Direct Marketing companies don't want to upset potential customers/clients or waste time and money by making unwanted marketing telephone calls.

Telephone Preference Service (TPS)

Address

FREEPOST 29 LON20771
London
W1E 0ZT

TPS Website

TPS Registration Line

Tel

Fax

email

www.tpsonline.org.uk/tps

0845 070 0707

0845 703 4599

020 7323 4226

tps@dma.org.uk

Preference Services
There are several services in place to stop people receiving unwanted mail, phone calls, faxes etc. It is recommended that any list that you purchase is checked against these services or you could receive a fine and/or adverse publicity.
›Mailing Preference Service
›Telephone Preference Service
›Fax Preference Service
›Corporate TPS